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Ecommerce platform upgrade and streamlined customer experience

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Client

Timothy Oulton

Industry

Retail, Interior Design

Service

UX/UI Design
Magento 1 to Magento 2

Commerce platform

Adobe Commerce

Integration

SFMC

Zendesk

Retail, Interior Design・Adobe Commerce

Background


Timothy Oulton Family is known for their daring yet timeless furniture, lighting and accessories driven by a passion for traditional handcraftsmanship and a fearless quest for innovation.

Solution


CLEARgo leveraged its expertise to service Timothy Oulton, a renowned brand known for its handcrafted furniture, lighting, and accessories. Our comprehensive solution addressed their needs to modernize their online presence and empower their sales efforts.

Upgraded Ecommerce Platform

Recognizing the need for a robust and scalable platform, we facilitated the migration of Timothy Oulton's online store from Magento 1 to the advanced capabilities of Adobe Commerce (Magento 2). This upgrade equips them with enhanced features, improved performance, and a solid foundation for future growth.

Enhanced Marketing and Support

To create a more streamlined communication and optimized customer experience, we integrated the platform with SFMC (Salesforce Marketing Cloud) and Zendesk. This powerful combination enables Timothy Oulton to:

  • Launch targeted marketing campaigns and foster deeper customer relationships.
  • Manage customer service inquiries efficiently, providing exceptional support.
  • Deliver a more personalized customer experience throughout the buying journey.

Developing a Sales-Driven Catalog Site

Understanding the importance of driving foot traffic and offline sales, we developed a complementary catalog site. This strategic tool functions as an extension of their online presence

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